Return & Refund Policy

Thanks for choosing Vivalive tv
If you are not entirely satisfied with your purchase, we're here to help.
Returns You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.


If you believe your Vivalive tv streaming player is malfunctioning and you wish to be refunded . Refunds are given after 30 days Customers subscription is terminated immediately after cancelling. Vivalive Tv is responsible for refunding prorated amount , depending on bill cycle start and close date.

Vivalive tv offers a 30-day, money-back guarantee. That means, if for any reason, you wish to return a Vivalive tv player purchased directly from the website within thirty (30) days from the date of purchase, we will refund the purchase price of your Viva player and accessories. this also applies to service(s) purchased through

If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
For additional information in this section, contact or (917)455-3514 for more information.




2525 Ponce De Leon Suite 300

Coral Gables FL 33134